San Jose Theaters is excited to welcome you back for live entertainment, concerts and events. See you soon at the San Jose Civic, Center for the Performing Arts, Montgomery Theater and California Theatre.

Entry Requirements

• PROOF OF VACCINATION REQUIRED per City of San Jose Order, effective September 20, 2021. Negative COVID tests are not allowed to be used as a substitute for proof of vaccination unless they are accompanied by a religious or medical exemption as outlined in the FAQs.
•  MASKS are required to be worn indoors per Santa Clara County Order, effective August 2, 2021.

 
Stricter Guidelines may apply for your event at the discretion of the artist, promoter, organizer, State, or County. Please confirm details via your event’s social media, website, or email notices that may provide additional instructions closer to the event.

• Broadway San Jose shows have additional requirements for entry; including the requirement that children under age 12 must provide proof of a negative molecular COVID-19 test (RT-PCR or NAAT) taken within 3 days prior to entering the theater. Please see Broadway’s Safe & Clean Commitment for additional details.  
• Opera San Jose productions require all patrons/ticket holders to provide proof of full vaccination with an ID. Should any member of a party not have sufficient proof of vaccination, they will be asked to attend an alternate performance at a later date. Please see Opera’s Health & Safety for additional details. 
• Symphony San Jose requires each ticket holder (ages 12 years and up) to be fully vaccinated against Covid-19 prior to attending concerts. Children under 12 are exempt from the vaccination requirement, but not the mask mandate. This includes Classic Concerts and Movie Series (Harry Potter) in the California Theatre and Center for the Performing Arts. Please visit Symphony San Jose for additional details. 

 
NOTE: Failure to comply with these mandates may result in loss of privileges to attend an event.

Proof of Vaccination Requirements

Learn more about the City Vaccination Requirements for Events here.

Per the City of San Jose’s Urgency Ordinance No. 30652, COVID-19 vaccination is required for large indoor events at city-owned facilities. All four venues in the San Jose Theaters collection are city-owned and will be following the vaccination requirement.

Operators or hosts of large indoor events at City-owned facilities with more than 50 guests shall require ALL ATTENDEES age 12 and older and ALL STAFF to show proof of full vaccination before entering the facility. Certain exemptions to this exist as described in the City’s Vaccine Policy FAQ document.

“Fully Vaccinated” and “Full Vaccination” mean two weeks after completing the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the United States Food and Drug Administration (FDA), including by way of an emergency use authorization, or by the World Health Organization (WHO).

PATRON CHECK-IN PROCESS

NOTE: Stricter Guidelines may apply for your event at the discretion of the artist, promoter, organizer, State, or County.

FULLY VACCINATED PATRONS will be asked to show proof of vaccination and a valid ID at the Main Entrance. Valid forms for proof of vaccination include one of the following:

• • A CDC vaccination card or similar documentation issued by another foreign governmental jurisdiction;
  • A photo of a vaccination card as a separate document, or stored on a phone or electronic device;
  • Documentation of vaccination from a healthcare provider;
  • A personal digital COVID-19 vaccine record with a QR code that scans to display name, date of birth, vaccine dates and vaccine type.

EXEMPTED PATRONS will be asked to show proof of exemption with a valid ID at the Main Entrance. The City allows the below Patron Exemptions:

• Children under 12 years of age – Exempted children under 12 will not require proof of negative COVID-19 test.  [Note: Broadway San Jose shows have additional requirements for entry, including the requirement that children under age 12 must provide proof of a negative molecular COVID-19 test (RT-PCR or NAAT) taken within 3 days prior to entering the theater. Please see Broadway’s Safe & Clean Commitment for additional details.]
• Medical (see FAQ) – Medical exemptions must be in writing, include the person’s name, and be signed by a medical professional. In order to be admitted to an event with a medical exemption, a person must also have a negative COVID-19 test result within 72 hours of the event.
• Religious (see FAQ) – Religious exemptions must be in writing with the person’s name. In order to be admitted to an event with a religious exemption, a person must also have a negative COVID-19 test result within 72 hours of the event.

STAFF & PERFORMERS

Under the City Order, all venue Staff are required to provide proof of vaccination. The City defines staff as persons who provide goods or services at the facility hosting the event. This includes employees, temporary employees, contractors, subcontractors, vendors who are permitted to sell goods onsite, volunteers, and other individuals who regularly provide services onsite at the request of the business, governmental entity or organization hosting the event. It does not include performers or players who are not employed by the business, governmental entity, or other organization hosting the event and do not regularly provide services at the facility (e.g., members of visiting teams and independent performers not employed by the host).

Certain Performers (Exemptions) (see FAQ) – In order to be exempted from requiring proof of vaccination, performers must meet BOTH of the following criteria: 1) Are not employed by the business, governmental entity, or other organization hosting the event, AND 2) Do not regularly provide services at the facility. Note: In order to be admitted to an event with a performer exemption, that person must also have a negative COVID-19 test result within 72 hours of the event. 

Masks

Per Santa Clara County Public Health Order announcement on August 2, 2021:

Regardless of vaccination status, all persons must wear face coverings at all times when indoors.

Santa Clara County Exemptions to mask requirements for your event experience.

• Active Eating and Drinking. People may remove their face covering while actively eating or drinking. 
• Live or Recorded Performance. Performers at indoor live or recorded settings or events such as concerts, live music, film, television, recording studios, theater, opera, symphony, or other live or recorded activities may remove their face coverings while actively performing or practicing.  If they remove their face coverings, performers must maintain at least six feet of distance from attendees and employees and are encouraged to maintain as much distance from other performers as possible.  Performers are strongly urged to be fully vaccinated, and to wear their face coverings to the greatest extent possible.  Attendees and employees must remain masked while attending or working at the performance except when another exception applies.

State of California Department of Public Health Exemptions to masks:

• Persons younger than two years old. Very young children must not wear a mask because of the risk of suffocation.
• Persons with a medical condition, mental health condition, or disability that prevents wearing a mask. This includes persons with a medical condition for whom wearing a mask could obstruct breathing or who are unconscious, incapacitated, or otherwise unable to remove a mask without assistance. 
• Persons who are hearing impaired, or communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication.

Health & Sanitation

The San Jose Theaters are dedicated to the highest level of health and sanitation standards as recommended by top industry experts. As we prepare to welcome you back to our venues, here’s what we’re doing to keep safety a top priority for all…. 

GBAC STAR™ Facility Accreditation

The collection of San Jose Theaters are among the first venues in the nation to achieve the GBAC STAR™, the cleaning industry’s only outbreak prevention, response and recovery accreditation.  The GBAC STAR™ rating was achieved alongside the San Jose McEnery Convention Center, making San Jose the first Bay Area meetings campus to reach this standard.

Improved Air Quality Filtration

To ensure the air in our buildings is safe when you return, San Jose Theaters has improved the air quality at our venues by upgrading our air filtration filters over the standard code minimum. We’re using MERV 13 in occupant dense spaces, as recommended by the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) for non-healthcare facilities. San Jose Theaters also has the ability to induce and increase outdoor air ventilation by disabling demand controlled ventilation and opening outdoor air dampers to 100% as indoor and outdoor conditions permit.

Touchless Experience

To help reduce the amount of physical contact at San Jose Theaters, we’re creating a touchless experience with:

• Most concerts and events will offer mobile ticket delivery & cashless transactions at our venue box offices. (No printed tickets.)
• Most concerts and events will offer new security ticket scanners that create an efficient and seamless entry.
• Bars & Concessions are now cashless offering many digital options for purchasing food or beverages (Visa, Mastercard, American Express, Apple Pay, Google Pay)

Enhanced Cleaning and Sanitation

Our venues have undergone enhanced cleaning and sanitation by our operations staff: 

• Doorknobs, railings, counter tops, elevator buttons and other common touch points are sanitized with increased frequency. 
• Performance halls, larger gathering areas, transported and shared equipment, and other larger common areas are cleaned first and then sanitized using electrostatic technology which allows disinfecting solution to adhere to all surfaces. 
• For your convenience, hand sanitizer dispensers are available throughout the buildings.